Responsible Gaming — ben10's Commitment to Malaysian Users
At ben10, entertainment should be a fun, controlled, and safe experience. We believe responsible gaming starts with self-awareness — knowing your limits, managing your time and money wisely, and knowing when to step away. This page provides essential guidance and information to help you play in a healthy way.
If you or someone you know is struggling with a gambling-related problem, please seek professional help. You don't have to face it alone.
Ben10's Commitment to Responsible Gaming
For ben10, providing a safe entertainment platform is more than just an obligation — it's a core part of who we are. We believe every user deserves to enjoy their gaming experience in an environment that supports their mental and financial wellbeing.
Online gaming should be a source of relaxation and entertainment — not stress or financial strain. That's why ben10 provides a range of tools and resources to help users manage their own gaming experience in a healthy, balanced way.
We encourage all users to always play within their means, set realistic limits, and put their responsibilities to themselves and their family ahead of short-term entertainment. Remember that casino games and betting carry the risk of financial loss — never wager money you can't afford to lose.
Recognise the Signs of At-Risk Behaviour
Recognise the signs early, act sooner — protect yourself and those you care about.
You're dipping into money meant for everyday essentials — bills, groceries, or rent — to fund your betting. This is a serious warning sign that needs immediate attention.
Feeling compelled to keep playing after a loss in hopes of winning back what you've lost. This behaviour often leads to greater losses and can be a sign of addiction.
Playing far longer than planned, neglecting work, family, or social responsibilities due to excessive time spent gaming.
Feeling anxious, irritable, or low when you're not playing. Gaming starts to become your primary way of dealing with stress or emotional difficulties in daily life.
Lying to family members or friends about the time and money spent gaming. Feeling ashamed or guilty about your gambling activity is a sign that should be taken seriously.
Borrowing money from others or using credit to gamble. Struggling to repay gambling-related debts is a clear sign that the issue needs to be addressed right away.
Setting Realistic Time & Budget Limits
One of the most important responsible gaming practices is setting clear limits before you start — not after. Decisions made before a session are generally more rational and less influenced by in-the-moment emotions.
Healthy Budget Limits
- Set a maximum amount in MYR (RM) that you are willing to spend per session or per week — and stick to it, no exceptions
- Treat money deposited into the platform as an entertainment expense, not an investment or a source of income
- Never top up your deposit once your set limit has been reached, even if you feel you're "almost winning"
- Keep a record of your spending to track patterns and spot early signs that your gaming habits may be becoming a problem
Effective Time Limits
- Set an alarm or reminder before starting a gaming session to notify you when your time is up
- Avoid playing late at night when fatigue may cloud your judgement
- Take a short break every 30–60 minutes to clear your head and reassess whether you want to keep playing
Self-Control Tools on ben10
Ben10 users can set daily, weekly, or monthly deposit limits in MYR via their account settings. These limits automatically control how much money enters the platform, providing an added layer of protection against overspending.
If you feel you need a short break from the platform, you can activate a cooling-off period that temporarily restricts access to your account. This can be set anywhere from a few days to several weeks, giving you time to reassess your gaming habits.
For those who need a more drastic measure, the self-exclusion option allows users to block their own access to the ben10 platform for an extended period. This is an important tool for anyone who feels they need a serious break from online gambling.
To activate any of the self-control features above, please contact the ben10 support team via email at support@ben10.im or through live chat on the platform after logging in.
Minor Protection
The ben10 platform is strictly for individuals aged 18 years and above only. We take our responsibility seriously to ensure that minors cannot access this platform.
During registration, users are required to confirm that they have reached the minimum required age. ben10 reserves the right to request identity verification documents at any time to confirm a user's age. Accounts found to belong to minors will be closed immediately.
Advice for Parents & Guardians
If you have children at home, we recommend the following steps to prevent them from gaining access:
- Never save your account login details on any device shared with children
- Use parental control software on devices your children have access to
- Always log out of your ben10 account when you're done using it on a shared device
Life Balance & Seeking Professional Help
Gaming and betting should only be a small part of a balanced life — not the centre of it. ben10 encourages all users to maintain a healthy balance between online entertainment and everyday responsibilities, relationships with family and friends, and both physical and mental well-being.
If you find that gaming is starting to affect your sleep, personal relationships, work performance, or financial health, it may be time to seek outside support. Reaching out for help is a sign of strength, not weakness.
Help Resources in Malaysia
Several organisations in Malaysia offer free and confidential support for gambling-related issues:
- Talian Kasih 15999 — A national social helpline operating 24 hours a day
- Befrienders Malaysia — Emotional and crisis support for those who need someone to talk to
- Psychiatrist or Certified Counsellor — For ongoing professional treatment and support for gambling addiction
Healthy Gaming Principles
- Only play with money you can afford to lose entirely without affecting your basic needs
- Set time and money limits before you start playing, and stick to them even when you're winning
- Never play as a way to cope with sadness, stress, or emotional difficulties
- Take regular breaks and make sure other areas of your life don't get neglected
- Seek help early if you feel you are losing control — the sooner you act, the easier recovery becomes
Check page FAQ us or contact ben10 customer support at support@ben10.im for enquiries related to responsible gaming and account control options.
Play Smart, Stay Safe
Check our FAQ for more information, or log in to manage your account settings and gaming limits today.