Ben10 Privacy Policy — Malaysian User Data Protection
Your privacy is our priority. This Privacy Policy explains how ben10 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read this document carefully to fully understand your rights.
This policy was last updated in January 2026. Users will be notified of any material changes via in-platform notifications or email.
Information We Collect
Account & Identity Information
During registration and use of the platform, ben10 collects the following information:
- Full name, date of birth, and identification number
- Email address and mobile phone number
- Full address for verification purposes
- Identity verification documents when required for the KYC process
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may record:
- Payment method used (FPX, eWallet, bank transfer)
- MYR deposit and withdrawal transaction history
- Bank account details required for withdrawals
- Timestamp and amount of each transaction
Device & Browser Data
We may automatically record technical information, including:
- Device type, operating system, and browser version
- IP address and general location based on IP
- Activity logs such as pages visited and session duration
Platform Usage Data
We also record data relating to how you use the platform, including:
- Betting history and casino game records
- Frequently accessed game preferences and categories
- Login session times and frequency
How We Use Your Information
All information collected by ben10 is used solely for legitimate purposes directly related to delivering the platform's services to Malaysian users. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
The information collected is used for the following purposes:
- Account management — Creating, verifying, and maintaining your user account on the ben10 platform
- Transaction processing — Processing MYR deposits and withdrawals securely and accurately
- Platform security — Detecting and preventing fraud, money laundering, and unauthorised access
- Legal compliance — Complying with applicable legal and regulatory requirements
- Service improvement — Analysing usage patterns to improve the user experience
- Communications — Sending important notifications related to your account, security, or policy updates
Cookies & Tracking Technologies
The ben10 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
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Essential Cookies
Required for core platform functions such as login, session authentication, and security. These cookies cannot be disabled without affecting platform functionality.
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Analytic Cookies
Helps us understand how users interact with the platform — most visited pages, time spent, and general navigation paths — for continuous improvement.
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Preference Cookies
Saves your preferences such as display language and interface settings to make your experience more personalised and comfortable.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features.
Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on servers protected with 256-bit SSL encryption. ben10 retains data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
Active account data is retained for as long as your account remains active. Following account closure, certain data may be kept for the period required to meet legal obligations or resolve any outstanding disputes.
Third-Party Sharing
Ben10 does not sell or disclose users' personal information to third parties for commercial purposes. Data sharing only occurs in limited situations: with payment processors required to complete transactions, with relevant authorities when mandated by law, and with technical service providers bound by strict confidentiality agreements.
Security Measures
Ben10 implements a range of technical and operational measures to protect your personal information:
- 256-bit SSL encryption for all data transmitted between your browser and our servers
- Two-factor authentication is available for additional account protection
- Continuous monitoring to detect suspicious activity or unauthorised access
- Strict internal access controls — only authorised personnel may access user data
- Regular security audits to identify and address potential vulnerabilities
- Secure data backups to ensure continuity of service
User Rights Over Personal Data
As a ben10 platform user in Malaysia, you have certain rights regarding the personal information we hold about you. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by emailing our support team.
If the information we hold is inaccurate or incomplete, you have the right to request a correction by contacting our support team.
You may request the deletion of your personal information under certain circumstances, subject to legal obligations that may require us to retain specific records.
You have the right to object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.
To exercise any of the rights above, please contact us by email at support@ben10.im. We will endeavour to resolve your request within 30 business days.
Policy Changes & How to Contact Us
Ben10 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. The latest update date will always be displayed at the top of this document.
For material changes that may significantly affect your privacy rights, we will provide at least seven days' advance notice before the changes take effect — via in-platform notifications or email to the address registered on your account. Your continued use of the platform after the effective date will be considered your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the ben10 support team through the following channels:
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Support Email
Support@ben10.im — for privacy-related enquiries, data access requests, or any concerns about your personal information.
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FAQ
Check page FAQ us for answers to general questions about privacy, accounts, and payments.
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Live Chat
Live chat is available within the platform after login for issues requiring an immediate response.
Your Privacy Is Protected at ben10
Register or log in to start enjoying our entertainment platform, confident that your data is handled securely and transparently.